Apps · Customer Support · AI SaaS
Usap.chat
Human support, powered by AI — an all-in-one suite that lets your team handle 10× more conversations without losing the warmth.
Timeline
5 days
Year
2026
Conversations handled
10×
The Challenge
What they needed
Support teams were drowning in ticket volume — choosing between hiring more humans or shipping cold chatbots that drove customers away. The founder needed a unified inbox where AI agents (Mary) handle the routine, humans handle the nuanced, and CSAT actually goes up. They needed shared inbox, AI agents, chat widget, knowledge base, and CRM in one product.
The Solution
What we shipped
Designed and shipped the full support suite: shared inbox across WhatsApp / Messenger / Email / Web Chat, AI agent with brand-voice tuning, embeddable chat widget, knowledge base with auto-suggested replies, and a lightweight CRM with sentiment + AI summaries. Hit 94% CSAT and 47-second median response time at launch.
Tech Stack